Call Center Customer Service – Immediate Start

Pay Rate: $11/hr

Hours: 8:30 am – 5 pm with an hour for lunch (37.5 hours each week)

Location: Candidates must be able to split their time between 55th and Chestnut Street, 23rd and Welsh Road, and 17th and W. Lehigh Ave

A local non-profit offering subsidized child care services has an opening for an Eligibility Specialist. They will be responsible for all activities relative to the determination for eligibility for subsidized child care services.

Duties include but are not limited to:

  • Interviewing and reviewing information from applicants; assisting them in completing application process, obtaining all required documentation
  • Analyzing applications for compliance with PA Department of Public Welfare eligibility requirements, calculating family income, notifying applicants of results
  • Maintaining the ‘waiting list’ of applicants, categorizing them, revising categories based on status changes, and informing clients of changes in their eligibility for services
  • Responding to telephone, email, and in-person inquiries from parents, clients and potential clients within one day
  • Maintains complete and accurate files, records, and database as required by DPW and CPA policies
  • Tracks, monitors, and controls family usage of childcare subsidies

We are looking for a candidate who is customer-service oriented, has the ability to multitask and work under strict timelines, and has strong communication skills. We will interview resumes until the position is filled.

To apply for this job email your details to