Case Coordinator

An established Philadelphia Human Services organization is seeking a coordinator to join their team. This is a temp-to-perm opportunity for the right candidate. The pay is $15.00/hr. If an offer is made for the worker to go perm, they will receive an annual salary between $31,000 and $35,000.

General responsibilities include but are not limited to:


  • Maintain a working knowledge of local Public Welfare regulations.
  • Ensure effective communications with County Assistance Office liaison.
  • Network and establish working relationships with appropriate personnel at other agencies as needed.
  • Prepare periodic written reports, both statistical and narrative. Complete case notes within a timely manner.
  • Participate in supervisory meetings, unit meetings and division meetings on an ongoing basis
  • Participate in contract compliance and achievement of program goals.
  • Participate in additional programmatic and agency-wide activities as assigned.


Program Specific requirements include but are not limited to:


  • Match and link clients with needed services, including workshops, job searches, community service, and other programs. Make initial telephone call and orient the client to various agencies and personnel for specialized counseling and treatment. Follow-up outcomes of all referrals maintaining integrity and confidentiality.
  • Document maintain accurate and timely records of all case management/counseling sessions and contact. Input all data into database. Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.
  • In conjunction with the Service Team, coordinate assessment activities and review assessment results. Use assessment results as the foundation for the service plan.
  • In conjunction with the Clinical Staff, develop, prepare and utilize the Service Plans as the primary case management tool for each participant. According to the Service Plan, provide regular, ongoing individual counseling to address barriers, encourage achievement of goals and retention of clients. Review the Service Plan regularly and update as necessary.
  • Encourage clients’ compliance with attendance and punctuality policies. Encourage client participation in activities agreed upon in Service Plan.
  • Enroll clients within time limit according Work Ready work statement
  • Meet regularly with the team to plan activities, discuss client progress, and evaluate program intervention at key intervals. Participate in meetings and supervisory sessions.
  • Collaborate with the Employment Services Staff regarding planning and information sharing on work assignments, job matching, job placement and retention tracking of clients.
  • Other related duties as required.




  • Bachelor’s degree and a minimum of 3 years of human service/case management experience necessary. ****Program Consideration: Work Ready staff and or clients that do not have Bachelors must be currently enrolled in a degree program and have completed over half the required credits toward a Bachelor’s degree for consideration. Official transcript must be provided
  • Demonstrated ability to problem solve and collaborate with a variety of customers in the Welfare to Work Industry.
  • Proficient in MS Office applications (especially MS Word and Excel). Willingness to learn database.
  • Willing to work a flexible schedule.
  • Ability to organize multiple tasks in a timely manner
  • Adhere to Code of Conduct

To apply for this job email your details to