Schedules, routes, and dispatches trips to third-party providers, and handles the coordination of pre-scheduled trips to medical facilities.

  • Pay Rate – $11/hr
  • Monday through Friday (11:30 am to 8 pm)
  • 2 Saturdays per month required (off 1 day during the week)
  • Mandatory – 40 hours weekly


  • Schedule route and dispatch trips to all manner of providers
  • Assist in the coordination of mass transportation when needed
  • Administer trips for volunteer/ independent drivers and mileage reimbursement program
  • Completes all documentation and process task associated with mileage mapping and application procedures
  • Responsible for volunteer/ independent drivers and mileage reimbursement programs
  • Works closely with transportation providers and health care facilities to resolve problems
  • Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
  • Responsible for daily communication with transportation providers
  • Ensures accurate trip data input


  • At least 1 to 2 years of customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
  • 1 to 2 years of routing, scheduling, and/or dispatch experience preferred
  • Prior in-bound call center experience preferred
  • Knowledge of transit system a plus
  • Knowledge of Medicaid guidelines and covered services a plus


  • Excellent customer service & phone skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to work independently or within a team
  • Must be able to handle heavy phone volume when tasked to assist.

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