Schedules, routes, and dispatches trips to third-party providers, and handles the coordination of pre-scheduled trips to medical facilities.
- Pay Rate – $11/hr
- Monday through Friday (11:30 am to 8 pm)
- 2 Saturdays per month required (off 1 day during the week)
- Mandatory – 40 hours weekly
ESSENTIAL FUNCTIONS
- Schedule route and dispatch trips to all manner of providers
- Assist in the coordination of mass transportation when needed
- Administer trips for volunteer/ independent drivers and mileage reimbursement program
- Completes all documentation and process task associated with mileage mapping and application procedures
- Responsible for volunteer/ independent drivers and mileage reimbursement programs
- Works closely with transportation providers and health care facilities to resolve problems
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Responsible for daily communication with transportation providers
- Ensures accurate trip data input
EXPERIENCE
- At least 1 to 2 years of customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
- 1 to 2 years of routing, scheduling, and/or dispatch experience preferred
- Prior in-bound call center experience preferred
- Knowledge of transit system a plus
- Knowledge of Medicaid guidelines and covered services a plus
SKILLS & ABILITIES
- Excellent customer service & phone skills
- Proficient with Microsoft Word, Excel, and Outlook
- Ability to work independently or within a team
- Must be able to handle heavy phone volume when tasked to assist.
Please send all resumes to kmaynor@bettingerco.com
To apply for this job email your details to kmaynor@bettingerco.com