Customer Service Representative

Customer Service Representative

Schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.

  • Pay rate – $11/hr
  • Monday through Friday (11:30am to 8pm)
  • 2 Saturdays per month required (off 1 day during the week)
  • Mandatory – 40 hours weekly


Schedule route and dispatch trips to all manner of providers

  • Assist in coordination of mass transportation when needed
  • Administer trips for volunteer/ independent drivers and mileage reimbursement program
  • Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs
  • Works closely with transportation providers and health care facilities to resolve problems
  • Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
  • Responsible for daily communication with transportation providers
  • Ensures accurate trip data input


Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing

  • Scheduling and/or dispatch experience preferred
  • Prior in-bound call center experience preferred Knowledge of transit system a plus
  • Knowledge of Medicaid guidelines and covered services plus

SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist.

Please send all resumes to

To apply for this job email your details to