Job Summary

  • Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs, and services.
  • Handles complex requests through various channels while utilizing numerous databases simultaneously.
  • Communicates via written correspondence to patients and physicians on a daily basis.
  • Provides appropriate and clinically relevant information and facilitates requests within the designated timeframes based on clinical urgency as defined per protocol.
  • Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity.


  • High School Diploma or Equivalent (Required)
  • Bachelors Degree in Marketing, Communications or Healthcare. (Preferred)
  • A combination of relevant education and experience may be considered in lieu of a degree.


  • 2 Years- experience in customer service. (Required)
  • General Experience communicating in Spanish (Bilingual) (Preferred)
  • General Experience in a managed care and insurance, physician practice, or call center environment  (Preferred)

Required Skills

  • Analytical Skills
  • Customer Service Skills
  • General Computer Skills
  • Medical Terminology
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Organizational Skills
  • Strong Communication Skills
  • Strong Interpersonal Skills
  • IDX
  • EPIC

This is a long-term, temporary assignment. Candidates must be able to pass all clearances (Criminal Background, Drug, Occupational Health)

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